FAQs
WHAT ARE SHIPPING TIMES AND COSTS?
Standard US shipping (3-10 business days): $20. Free with $500+ purchase.
Expedited 2-day US shipping: $30.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
We want you to be pleased with the items you purchase. We accept returns on full price, unworn, unaltered, and unwashed items with the original tags intact within 14 days of the purchase date. Footwear must be in the original box in original condition. Merchandise must be received back within 14 days of purchase. Sale items, accessories and any intimate apparel may not be returned.
A store credit will be issued when the merchandise is received in the above condition.
Email customerservice@racheljames.com to initiate the return process.
